GRIEVANCE REDRESSAL PROCESS
GRIEVANCE REDRESSAL PROCESS
At Simran Sunil Patil Proprietor of Option Grow, investor satisfaction and service excellence remain central to our business values and operational approach. We are committed to providing timely, transparent, and efficient support to all investors and clients at every stage of engagement. We believe that maintaining long-term investor relationships requires responsive grievance handling and continuous improvement in the quality of services offered.
Investor complaints, feedback, and suggestions are treated as valuable inputs that help us strengthen our operational standards and service processes. To ensure proper handling of grievances, Simran Sunil Patil Proprietor of Option Grow has established a structured grievance redressal framework supported by an internal review mechanism aimed at preventing recurrence of similar issues in the future.
The Grievance Redressal Policy is based on the following principles:
Investors shall be treated fairly, respectfully, and transparently at all times.
Complaints and grievances raised by investors shall be acknowledged promptly and resolved within a reasonable timeframe.
Investor concerns and queries shall be handled in a fair, unbiased, and efficient manner.
Simran Sunil Patil Proprietor of Option Grow, along with its proprietor, employees, and representatives, shall always act honestly, responsibly, and in the best interests of investors.
Investor grievances may arise due to communication gaps, misunderstandings, operational delays, lack of adequate clarification, dissatisfaction with service standards, or issues relating to the conduct or response of staff members. To address such concerns effectively, the following grievance handling mechanism has been established.
Investors may register their complaints or grievances with the Research Analyst through any of the following modes:
Written communication
Oral or telephonic communication
Email communication
Investors may contact the Research Entity through the following details:
If the investor does not receive a satisfactory response from the Client Servicing Team within seven (07) business days, the matter may be escalated directly to the Research Analyst at the following email address:
Escalated complaints shall ordinarily be reviewed and responded to within seven (07) business days from the date of receipt.
Email connect@optiongrow.com
Investors may also register their grievances through the SEBI Complaints Redress System (SCORES 2.0), which is a centralized online platform established by SEBI for the effective and time-bound resolution of investor complaints.
The SCORES grievance review framework includes:
First Level Review by the designated body (RAASB)
Second Level Review by SEBI
Investors may additionally submit complaints through the designated email address of the concerned RAASB.
If the investor remains dissatisfied with the resolution provided by the Market Participant, the investor may opt for dispute resolution through the SMART ODR platform by initiating online conciliation or arbitration proceedings.
The Online Dispute Resolution Portal for disputes relating to the Indian Securities Market may be accessed through the SMART ODR Portal (https://smartodr.in).
Investors may also submit physical complaints at the following address:
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex, Bandra (East)
Mumbai – 400051
Investors are advised to refer to SEBI Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, relating to the “Online Resolution of Disputes in the Indian Securities Market.”